How do I return an item?

Please contact ZB Jewelers at [email protected] to notify us that you would like to return your ring. Include your original order number in the email for your return to be processed. All returns must take place within the first 20 days of receiving your ring.

Rings returned past the 20 days and engraved rings cannot be returned. They will automatically fall under our Lifetime Warranty.

Place your ring securely in a box or padded shipping bag. It is important to make sure that the ring(s) will not move or shift while in transit. Do not send your ring loose or otherwise not secured in a package, as it may be damaged in transport. Include a copy of your original packing slip with the ring.

If you do not have your invoice, please follow these steps:

  • Print the packing slip/invoice that pops up and include it in your shipment to us.

Please ship ring(s) to be Returned to:

ZB Jewelers
5225 Canyon Crest Drive
Suite 71-859
Riverside, CA 92507