How do I return an item?

Please contact ZB Jewelers at service@zbjewelers.com to notify us that you would like to return your ring. Include your original order number in the email for your return to be processed. All returns must take place within the first 20 days of receiving your ring.

Rings returned past the 20 days and engraved rings cannot be returned. They will automatically fall under our Lifetime Warranty. Also, rings received through use of a gift card are not eligible for return, only exchange.

Place
your ring securely in a box or padded shipping bag. It is important to make sure that the ring(s) will not move or shift while in transit. Do not send your ring loose or otherwise not secured in a package, as it may be damaged in transport. Include a copy of your original packing slip with the ring.


If you do not have your invoice, please follow these steps:


  • Print the packing slip/invoice that pops up and include it in your shipment to us.

  • Customer is responsible for postage when sending the package back to ZB Jewelers.

Please ship ring(s) to be Returned to:

ZB Jewelers
5225 Canyon Crest Drive
Suite 71-327
Riverside, CA 92507

I'm outside the 20 day exchange window.

Exchanges outside the 20 day period must be processed through our Lifetime Warranty program. Please click here to process a Lifetime Warranty claim.

Our number one goal at ZB Jewelers is for you to be completely satisfied with your purchase. Since tungsten is the hardest metal used to manufacture rings, it is impossible to resize. Therefore, we offer a Lifetime Warranty Guarantee. We will replace your ring with a new one should your ring ever become damaged, lost or you need a new size, all you pay is a $25.00 processing fee per ring, per claim plus a $5.00 flat rate shipping fee. You will never have to pay full price to replace your ring. The Lifetime Warranty does not cover the laser engraving on your ring.