Home > Exchanges

ZBJewelers accepts low-cost exchanges on any ring purchased within 20 days of the current date. Also, with our comprehensive Lifetime Warranty coverage, damaged or lost rings can be replaced for a nominal fee regardless of the date of purchase. To begin the process of exchanging or placing a claim for your ring, click on the appropriate option below.

Outside of the 20-day exchange period? Don't have your original paperwork? Scroll down to the bottom to see a list of Frequently Asked Questions (FAQs) concerning our Exchange Policy.




Exchange Your Ring
Exchange Fee: $6.00

(8)
Click the icon above to start the exchange process for your ZBJewelers ring(s).

FAQs


Please contact ZB Jewelers at service@zbjewelers.com to notify us that you would like to exchange your ring. Include your original order number in the email for your exchange to be processed. All exchanges must take place within the first 20 days of receiving your ring.

Rings returned past the 20 days and engraved rings cannot be exchanged. They will automatically fall under our Lifetime Warranty.

Place your ring securely in a box or padded shipping bag. It is important to make sure that the ring(s) will not move or shift while in transit. Do not send your ring loose or otherwise not secured in a package, as it may be damaged in transport. Include a copy of your original packing slip with the ring.

If you do not have your packing slip, please follow these steps:


  • Print the packing slip/invoice that pops up and include it in your shipment to us.

  • Customer is responsible for the postage when sending the package back to ZB Jewelers.

Please ship ring(s) to be Returned to:

ZB Jewelers
5225 Canyon Crest Drive
Suite 71-327
Riverside, CA 92507

If you receive the ring and it is already damaged, you must notify us at service@zbjewelers.com within 3 calendar days of your tracked receipt of the order. Notification of receipt of a damaged ring after 3 calendar days past your tracked receipt of the ring will be referred to the Lifetime Warranty program and not eligible for exchange - no exceptions.

I'm outside the 20 day exchange window.

Exchanges outside the 20 day period must be processed through our Lifetime Warranty program. Please click here to process a Lifetime Warranty claim.

Our number one goal at ZB Jewelers is for you to be completely satisfied with your purchase. Since tungsten is the hardest metal used to manufacture rings, it is impossible to resize. Therefore, we offer a Lifetime Warranty Guarantee. We will replace your ring with a new one should your ring ever become damaged, lost or you need a new size, all you pay is a $25.00 processing and handling fee per ring and a $5.00 flat rate shipping fee, per claim. The Lifetime Warranty does not cover the laser engraving on your ring.

ZB Jewelers Lifetime Warranty: Please click here to process your Lifetime Warranty replacement. Processing fee is $30.00 per ring, per claim. Please allow 1-2 business days for your request to be processed.

I returned an item(s), when will the money be returned to my original payment method?

Credits usually take 7-10 business days from the time we receive your item(s) depending on your banks posting procedures.