ZB Jewelers accepts low-cost exchanges on any ring purchased within 20 days of the current date. Also, with our comprehensive Lifetime Warranty coverage, damaged or lost rings can be replaced for a nominal fee regardless of the date of purchase.
To begin the process of exchanging or placing a claim for your ring, click on the appropriate option below.
Outside of the 20-day exchange period? Don't have your original paperwork? Scroll down to the bottom to see a list of Frequently Asked Questions (FAQs) concerning our Exchange Policy.
Please contact ZB Jewelers at firstname.lastname@example.org to
notify us that you would like to exchange your ring. Include your
original order number in the email for your exchange to be processed.
All exchanges must take place within the first 20 days of receiving your
Rings returned past the 20 days and engraved rings cannot
be exchanged. They will automatically fall under our Lifetime Warranty.
your ring securely in a box or padded shipping bag. It is important to
make sure that the ring(s) will not move or shift while in transit. Do
not send your ring loose or otherwise not secured in a package, as it
may be damaged in transport. Include a copy of your original packing
slip with the ring.
If you do not have your packing slip, please follow these steps:
- Print the packing slip/invoice that pops up and include it in your shipment to us.
- Customer is responsible for the postage when sending the package back to ZB Jewelers.
Please ship ring(s) to be Returned to:
5225 Canyon Crest Drive
Riverside, CA 92507
you receive the ring and it is already damaged, you must notify us at
email@example.com within 3 calendar days of your tracked receipt of
the order. Notification of receipt of a damaged ring after 3 calendar
days past your tracked receipt of the ring will be referred to the
Lifetime Warranty program and not eligible for exchange - no exceptions.
I'm outside the 20 day exchange window.
outside the 20 day period must be processed through our Lifetime
Warranty program. Please click here to process a Lifetime Warranty
Our number one goal at ZB Jewelers is for you to be
completely satisfied with your purchase. Since tungsten is the hardest
metal used to manufacture rings, it is impossible to resize. Therefore,
we offer a Lifetime Warranty Guarantee. We will replace your ring with a
new one should your ring ever become damaged, lost or you need a new
size, all you pay is a $25.00 processing and handling fee per ring and a $5.00 flat rate shipping fee, per
claim. The Lifetime Warranty does not cover the laser engraving on your
ZB Jewelers Lifetime Warranty: Please click here to process your Lifetime Warranty
replacement. Processing fee is $30.00 per ring, per claim. Please allow
1-2 business days for your request to be processed.
I returned an item(s), when will the money be returned to my original payment method?
Credits usually take 7-10 business days from the time we receive your item(s) depending on your banks posting procedures.